Prestige Portfolio Manager

Job Title: Business Growth Manager – Priority Lounge

Job Type: Full-time
Location: Pakistan

Job Overview:
As a Business Growth Manager, you will manage a portfolio of ultra-high-net-worth clients in the Priority Lounge, focusing on building and maintaining long-term relationships while driving business growth through various banking products and services.

Key Responsibilities:

Business Growth:

• Manage the liability portfolio of ultra-high-net-worth clients, ensuring a total banking relationship of over PKR 5 million in current account balances or PKR 7 million in average savings account balance.
• Focus on deposit mobilization through existing clients and new-to-bank (NTB) customers to expand the branch’s business portfolio.
• Cross-sell the bank’s retail and consumer products, including Wealth Management, Consumer Finance, and Insurance products.
• Deliver exceptional customer service to strengthen client relationships and foster customer retention and growth.
• Resolve discrepancies in the portfolio promptly, ensuring all issues are handled within the prescribed turnaround time (TAT).
• Network with existing and potential clients to build a strong client base.
• Conduct periodic visits to top-tier Priority customers to enhance loyalty and ensure long-term relationships.
• Review clients’ accounts regularly to manage deposit attrition and identify opportunities for product sales.
• Take action on gaps identified through SQ Reports, ensuring 100% compliance and follow-up.
• Maintain strict adherence to KYC/AML guidelines, account opening policies, SBP regulations, and the Foreign Exchange Manual.
• Cross-refer solutions from HBL to meet the present and future needs of Priority customers.

People Management:

• Lead and motivate the Priority Lounge staff, ensuring a high level of performance and team morale.
• Foster strong internal relationships with colleagues to facilitate smooth operations and collaboration.
• Ensure optimal customer service delivery to HBL Priority clients.

Minimum Qualifications & Experience:

• Bachelor’s degree, preferably an MBA or Master’s, from a recognized university.
• 0-3 years of relevant experience in a similar role.