Call Center Agent

Job Title: Customer Support Representative
Location: [Dubai UAE]
Job Type: Full-Time
Company Size: 50-99 Employees
Industry: Call Centers & Customer Care Outsourcing

Job Description:
We are looking for Customer Support Representatives to handle both inbound and outbound calls effectively. In this role, you will assess customer needs, resolve issues, research solutions, and offer alternatives. You will also keep customers engaged by clearly communicating the value and benefits of our products, build lasting relationships, and ensure overall customer satisfaction. All calls and interactions should be accurately documented in the call center database.

Key Responsibilities:

• Handle inbound and outbound calls in a timely manner.
• Identify customer needs, offer solutions, and suggest alternatives.
• Engage customers by explaining the features and benefits of products.
• Foster long-term relationships by providing excellent service.
• Keep accurate records of all customer interactions in the database.
• Provide high-quality support with a polite, welcoming tone.

Skills & Requirements:

• Previous experience in customer support.
• Strong verbal communication skills with the ability to engage and inform.
• Ability to manage multiple tasks efficiently.
• Proficient in computer technologies and basic operations.
• Strong persuasive communication skills.
• Adaptable and open to continuous improvement and innovation.