Production Support Engineer

Job Title: Production Support Engineer
Location: Twyford, Reading, Berkshire
Posted On: June 9, 2023

Overview:
Join accesso as a Production Support Engineer to maintain and support our backend applications, including Java services and interfaces. You’ll troubleshoot production issues, deploy updates, and collaborate with development teams to resolve complex technical challenges. This role requires participation in an on-call rotation.

Key Responsibilities:

• Troubleshoot Level 2 production issues in a Linux environment.
• Deploy low-risk production changes and monitor daily batch jobs.
• Provide timely updates on open issues and perform post-closure analysis.
• Collaborate with development teams on product-related issues.

Technologies:

• AWS, Java Microservices, MySQL (AWS Aurora), Atlassian Suite, DataDog, Microsoft Suite

Qualifications:

• Experience with SQL and Java.
• Strong problem-solving and communication skills.
• Eager to learn and grow in a team-oriented environment.
• Bonus: Familiarity with Linux and experience in the eCommerce or ticketing industry.

Perks & Benefits:

• Competitive salary and annual bonus.
• 26 days of paid annual leave, plus volunteer time off.
• Health insurance and pension contributions.
• Flexible working hours and unlimited access to Udemy for learning.

Apply now to join our dynamic team and support industry-leading ticketing solutions!