Project Manager

Job Opportunity: Project Manager
Company: CabCall Experts (CCE)
Location: Islamabad
Job Type: Full-time, Contract (12 months)
Salary: Rs 90,000 – Rs 100,000 per month

Company Overview:
CabCall Experts is a call center that provides professional services to international clients, serving customers in the United Kingdom, Australia, and the USA. With over 8 years of experience, we have expanded our client base and are looking to grow our team to support this expansion.

Role Overview:
We are seeking a dedicated and dynamic Project Manager to oversee and manage daily operations related to specific projects. This role requires effective team management, strong communication skills, and the ability to maintain the quality and integrity of the project while liaising with both internal teams and external clients.

Key Responsibilities:

• Manage and oversee the day-to-day operations of assigned projects.
• Perform managerial and administrative tasks as needed.
• Train, supervise, and support team members.
• Conduct weekly quality control assessments of projects.
• Create and manage project schedules (Rota) and update weekly.
• Work on Invoice Timesheets and ensure accurate reporting.
• Step in as a telephonist/dispatcher when necessary.
• Maintain staff records on RotaCloud and other official platforms.
• Ensure staff compliance with protocols and policies (e.g., time-keeping, breaks, dress code).
• Provide ongoing training to new and existing staff members.
• Monitor administrative, networking, and technical aspects of operations during working hours.
• Handle any issues with staff across multiple projects and report to management as needed.
• Be flexible to work overtime or outside regular hours in emergencies.
• Foster a positive work environment and find ways to improve customer service and office productivity.
• Take ownership and responsibility for the success of the project.

Requirements:

• Excellent communication skills and fluency in English.
• Strong leadership abilities and team management skills.
• Ability to conduct project evaluations and assessments.
• Familiarity with technical and quality management strategies.
• Ability to understand interdependencies with UK clients and act accordingly.
• Minimum 6 months to 1 year of experience in a team lead or managerial position.
• Education: BBA, MBA, or MPM (preferred).

Perks and Benefits:

• Competitive salary package.
• Opportunities for growth and career advancement.
• Ongoing training and coaching.
• Friendly and supportive work environment.

Job Types: Full-time, Contract
Contract Length: 12 months
Salary: Rs 90,000 – Rs 100,000 per month

Education:

• Bachelor’s degree (preferred).

Experience:

• Project Management (1 year preferred).

Language Requirements:

• Fluent in English (preferred).

If you meet the qualifications and are ready to take on a leadership role, apply now to be part of a growing and dynamic team!

Job Opportunity: Project Manager
Company: CabCall Experts (CCE)
Location: Islamabad
Job Type: Full-time, Contract (12 months)
Salary: Rs 90,000 – Rs 100,000 per month

Company Overview:
CabCall Experts is a call center that provides professional services to international clients, serving customers in the United Kingdom, Australia, and the USA. With over 8 years of experience, we have expanded our client base and are looking to grow our team to support this expansion.

Role Overview:
We are seeking a dedicated and dynamic Project Manager to oversee and manage daily operations related to specific projects. This role requires effective team management, strong communication skills, and the ability to maintain the quality and integrity of the project while liaising with both internal teams and external clients.

Key Responsibilities:

• Manage and oversee the day-to-day operations of assigned projects.
• Perform managerial and administrative tasks as needed.
• Train, supervise, and support team members.
• Conduct weekly quality control assessments of projects.
• Create and manage project schedules (Rota) and update weekly.
• Work on Invoice Timesheets and ensure accurate reporting.
• Step in as a telephonist/dispatcher when necessary.
• Maintain staff records on RotaCloud and other official platforms.
• Ensure staff compliance with protocols and policies (e.g., time-keeping, breaks, dress code).
• Provide ongoing training to new and existing staff members.
• Monitor administrative, networking, and technical aspects of operations during working hours.
• Handle any issues with staff across multiple projects and report to management as needed.
• Be flexible to work overtime or outside regular hours in emergencies.
• Foster a positive work environment and find ways to improve customer service and office productivity.
• Take ownership and responsibility for the success of the project.

Requirements:

• Excellent communication skills and fluency in English.
• Strong leadership abilities and team management skills.
• Ability to conduct project evaluations and assessments.
• Familiarity with technical and quality management strategies.
• Ability to understand interdependencies with UK clients and act accordingly.
• Minimum 6 months to 1 year of experience in a team lead or managerial position.
• Education: BBA, MBA, or MPM (preferred).

Perks and Benefits:

• Competitive salary package.
• Opportunities for growth and career advancement.
• Ongoing training and coaching.
• Friendly and supportive work environment.

Job Types: Full-time, Contract
Contract Length: 12 months
Salary: Rs 90,000 – Rs 100,000 per month

Education:

• Bachelor’s degree (preferred).

Experience:

• Project Management (1 year preferred).

Language Requirements:

• Fluent in English (preferred).

If you meet the qualifications and are ready to take on a leadership role, apply now to be part of a growing and dynamic team!